Software
At Hannover Messe, TeamViewer is unveiling key enhancements to its Agentless Access and Assist AR solutions, strengthening its portfolio for the AI-accelerated convergence of operational technology (OT) and IT environments. Both innovations address key challenges for operational efficiency in industrial digital transformation, including downtime, security risks, and growing complexity.
Secure access gateway in partnership with Bechtle TeamViewer Agentless Access enables direct, zero-trust remote access to any kind of OT equipment. It routes access through an on-premises gateway, without requiring software installation on the endpoint itself. At Hannover Messe, TeamViewer and Bechtle present a secure access gateway hardware that comes pre-configured with Agentless Access. This allows companies to deploy secure, scalable remote access and endpoint management to their industrial systems in a plug-and-play manner.
The Bechtle partnership is complemented by a new Agentless Access release that offers extended protocol support, allowing seamless, secure access to legacy systems such as Windows XP. IT/OT teams can now keep these systems isolated from any direct internet access, while enabling use cases ranging from remote control to remote PLC programming.
Combining Augmented Reality and AI for smarter troubleshooting TeamViewer is also showcasing an AI-powered extension to its Assist AR solution at Hannover Messe. It helps industrial service teams to capture expert knowledge and use it to resolve unplanned downtimes faster and more consistently. By combining Augmented Reality with TeamViewer’s AI agent Tia and its proprietary knowledge graph, support staff receive real-time suggestions during live video calls on how similar issues have been resolved in the past. This makes expert knowledge immediately available where and when it is needed most, streamlines support processes, and helps manufacturers reduce downtime, costs, and operational risk.
Oliver Steil, CEO of TeamViewer, said: “Manufacturing companies who are accelerating their AI-driven transformation and modernize operations while keeping complexity and risk in check will stay ahead of the curve and competition. Together with strong partners like Bechtle, we focus on making secure access and AI assistance an integral part of everyday industrial workflows, so that innovation can scale across even highly heterogeneous and brownfield environments.”
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