Google clarifies health data policy after employee concerns over AI tool

Google employees raised concerns after learning an AI-driven third-party platform requested access to their medical history for benefits enrollment, sparking backlash over data privacy, unclear consent mechanisms, and the perceived lack of transparency

Google has issued a clarification regarding the use of an AI-powered benefits tool following internal concerns from employees about sharing personal health information. The tool, introduced as part of the company’s annual healthcare enrollment process, prompted confusion and privacy concerns after reports suggested that access to health coverage may be tied to participation.

Employees raise concerns over data privacy

The controversy emerged when employees learned that an external platform, powered by artificial intelligence, would be involved in suggesting personalized healthcare benefits. The platform, used during the enrollment period, requested access to employees’ medical history and claim data to generate tailored recommendations. Internal communication reportedly gave the impression that employees would be required to use the tool to maintain access to their health benefits.

This raised alarms among staff, many of whom questioned the security and ethics of sharing sensitive health data with a third-party service. On internal forums, employees criticized the lack of transparency and the absence of a clear opt-out mechanism, with some describing the process as coercive.

Google responds, emphasizes voluntary participation

In response to the backlash, Google clarified that use of the AI tool is entirely optional and that choosing not to use it will not impact employees’ benefits or access to healthcare coverage. A company spokesperson acknowledged that initial communications may have caused confusion and confirmed that the policy wording has since been corrected.

Google further explained that the AI platform underwent privacy and security reviews before being introduced and that any data shared by employees remains confidential and is not accessible to Google itself. The company reassured staff that the tool is intended only to simplify benefits selection for those who choose to use it.

The AI platform provider also stated that it complies with healthcare data regulations and does not sell or share users' personal information.

While the clarification has helped ease concerns, some employees remain skeptical. The incident has reignited conversations around data consent and transparency, especially when sensitive personal information is involved in essential workplace services.