Salesforce expands Agentforce with a new portfolio of AI agents built for high-value work

Salesforce has worked alongside customers across thousands of agentic deployments and delivered 7 billion Agentic Work Units (AWUs) across Agentforce and Slack, including 3.2 billion in Q2 alone. That experience has made one thing clear: putting agents to work requires more than intelligence. Agents need to understand the job, work across the business, and keep moving toward a goal as the work gets more complex.

Salesforce is now introducing a new portfolio of job-ready agents built to take on high-value work across sales, service, commerce, employee experience, and the back office. Connected to Customer 360, these agents can work with the customer context and business processes companies already have in Salesforce. These agents come ready for the job and are powered by new Agentforce technology that enables them to pursue goals over time, learn new skills, work with other agents, and continuously improve.

Start with agents built for the job

Instead of building every agent from scratch, companies can now start with agents designed around the jobs where AI can have an immediate business impact. Each comes with the skills, actions, and data models required for the job, and can be tailored to how each company works.

·         Casey, your help agent, resolves customer service issues across voice, SMS, WhatsApp, and web chat, with pre-built support for FAQs, returns, account management, human escalation, and more. GA now.

·         Paige, your IT & HR service agent, resolves requests across Slack, portals, and the tools employees already use. GA now.

·         Carter, your shopper agent, helps shoppers discover and compare products, get questions answered, and convert with in-chat checkout. GA now.

·         Hunter, your outbound sales agent, works a sales pipeline from research to outreach, collaborating with sellers over weeks and months. Pilot now; GA November ’26.

·         Marshall, your supply chain agent, orchestrates end-to-end back-office processes, automates manual work with deterministic execution, and provides an audit record of every action. GA now.

·         Piper, your inbound pipe gen agent, works across websites and inboxes to engage, qualify, and convert inbound leads into pipeline for B2B sales and marketing teams. GA now.

·         Fin, your customer agent, resolves complex customer experience workflows across every channel. Powered by Operator, a customer operations agent, and Fin Apex, a set of custom models trained for customer experience, Fin enables CX teams to deploy quickly and continuously optimize performance. 

Customers can tailor each agent to their business — including giving it their own name — so the agent becomes an extension of their brand and workforce.

Every agent operates within the customer’s business rules, permissions, and security. With Agent Script, Salesforce’s open-source language for agent behavior, customers can also combine AI reasoning with deterministic rules for granular control over how agents make decisions and take action.

And these agents are already delivering measurable results:

·  50% of Engine’s chat inquiries are fully resolved by its help agent, Eva.

·  60% of Perk’s sales pipeline is built by its outbound sales agent, Hunter.

·  70% of Autism Queensland’s administrative requests are resolved by its employee service agent, Paige.

·  90% of core shopper journeys are handled by Hibbett AI, which went live in six weeks.

·  4x the conversation volume is now driven by Asana’s website agent, Piper. Customers deploy Piper in 45 days on average.

·  79% of Anthropic’s conversations that Fin sees are resolved autonomously.