Vertex Group launches responsible AI lab, commits ₹100 crore to R&D over three years

As artificial intelligence becomes integral to how businesses operate, the imperative for responsible, ethical, and transparent AI has never been greater. From the risks of algorithmic bias to the urgent need for data privacy and explainability, enterprises worldwide face mounting pressure to ensure the technologies powering digital transformation truly serve people, not just profit. In this climate of rapid technological evolution and heightened scrutiny, the leaders of tomorrow will be those who embed responsibility at the core of their AI innovation. In its endeavour to strengthen the ecosystem, Vertex Group, a multinational tech giant and a global leader in intelligent enterprise solutions, announced the launch of its Responsible AI Lab. Backed by a ₹100 crore investment in research and development over the next three years, the new Lab will power Vertex’s ambitious Vertex 2.0 strategy, supercharging global expansion and moving the company closer to its vision of becoming a ₹1,000-crore digital powerhouse.

The Responsible AI Lab is designed to build on Vertex Group’s legacy of innovation, which includes the successful deployment of its VAssist tool, an in-house AI platform that has already redefined contact centre operations through real-time agent guidance and intelligent automation. The Lab will take this foundation further, advancing research in multi-agent architectures, context-aware decisioning, and robust AI governance. These efforts will ensure that all Vertex solutions are built on transparency, security, and ethical stewardship, while enabling organisations to automate complex processes without sacrificing the human touch.

India’s digital landscape provides a fertile proving ground for this vision. With a rapidly expanding user base, mature public digital infrastructure, and a culture of mobile-first innovation, India is uniquely positioned for rapid AI diffusion at scale. Vertex Group’s previously announced plan to upskill over 8,000 AI professionals in India by 2028 dovetails with the Lab’s mission, creating a talent pipeline that will accelerate responsible AI deployment across sectors such as fintech, agritech, and healthtech, where AI is increasingly embedded directly into service delivery.

Gagan Arora, Founder and President of Vertex Group, said, “AI is most powerful when it becomes a partner in progress, not a substitute for human ingenuity. With the Responsible AI Lab at the heart of Vertex 2.0, we are doubling down on our mission to ensure technology uplifts people and enterprises alike. This investment is a testament to our belief that AI must be developed and deployed with the highest standards of ethics, transparency, and accountability. We are committed to building solutions that empower businesses, safeguard data, and foster sustainable growth worldwide.”

As Vertex Group accelerates toward its ₹1,000-crore ambition, the Responsible AI Lab will serve as the company’s innovation engine, setting new standards for trust, accountability, and inclusivity in enterprise technology while shaping the next era of intelligent, human-centred digital transformation in India and beyond.