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Knowing What Counts Most in a Remote Support Tool

Knowing What Counts Most in a Remote Support Tool

Are Your Employees Getting the Mobile Support They Need?

Are Your Employees Getting the Mobile Support They Need?

To Make Self-Help Stick, Offer New Driver Lessons

To Make Self-Help Stick, Offer New Driver Lessons

LogMeIn Rescue and the GDPR

LogMeIn Rescue and the GDPR

Educause 2018: What Does Digital Transformation Mean for Higher Ed IT Departments?

Educause 2018: What Does Digital Transformation Mean for Higher Ed IT Departments?

More Volume, No Problem: Tips for Dealing with Increased Ticket Volume

More Volume, No Problem: Tips for Dealing with Increased Ticket Volume

Customer Support Nirvana: Are We There Yet?

Customer Support Nirvana: Are We There Yet?

Using Today's Support Trends to Your Advantage

Using Today's Support Trends to Your Advantage

The Generational Divide: How Who You Are Impacts Customer Support Expectations

The Generational Divide: How Who You Are Impacts Customer Support Expectations

Going Global: How to Conquer Customer Support Across Continents

Going Global: How to Conquer Customer Support Across Continents

Customer Support in the Era of Digital Transformation

Customer Support in the Era of Digital Transformation

The New Year's Resolution All Support Organizations Should Consider

The New Year's Resolution All Support Organizations Should Consider

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See What’s Next in Tech With the Fast Forward Newsletter

SECURITY
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NIIT Foundation and Cisco Launch Cyber Suraksha Plus to Train 27 Lakh in Cybersecurity by 2028

NIIT Foundation and Cisco Launch Cyber Suraksha Plus to Train 27 Lakh in Cybersecurity by 2028

DigiCert launches inaugural RADAR Brief

DigiCert launches inaugural RADAR Brief

Nation-State Hackers Breach U.S. Telecom Giant Ribbon Communications

Nation-State Hackers Breach U.S. Telecom Giant Ribbon Communications

SOFTWARE
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Mercedes-Benz India and Zoho launches SKYLine – a decentralized Dealer Management System

Mercedes-Benz India and Zoho launches SKYLine – a decentralized Dealer Management System

Zendesk Named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center

Zendesk Named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center

IBM announces digital asset platform - Digital Asset Haven

IBM announces digital asset platform - Digital Asset Haven

START - UP
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Microsoft CEO Satya Nadella to Visit India in December

Microsoft CEO Satya Nadella to Visit India in December

OpenAI Buys Mac AI Startup Behind ‘Sky’

OpenAI Buys Mac AI Startup Behind ‘Sky’

AI startup FireAI raises ₹4 crore seed funding from Inflection Point Ventures

AI startup FireAI raises ₹4 crore seed funding from Inflection Point Ventures

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