Avaya has announced Avaya Contact Center Select, the latest addition to its customer experience management solutions for midsized businesses. Avaya Contact Center Select offers sophisticated, multichannel contact center capabilities with the simplicity needed by a midsize organization.
The findings of a recent Avaya survey reveal that organizations of all sizes across Asia-Pacific that have adopted good Customer Experience Management (CEM) strategies have witnessed profit changes in the last 12 months, with 64 per cent acknowledging an increase in loyalty.
With fewer resources than their large-sized counterparts, midsize companies are often challenged to provide multichannel customer care with technologies typically built for larger enterprises. Avaya fills the gap in purpose-built midmarket communications and collaboration solutions to enable both mid and large enterprises to equally address the needs of their most strategic assets – their customers.
"Customers' needs and expectations don’t change simply because of the size of a business. Many midsize companies throughout India have the same customer experience aspirations as large enterprises, but with limited resources. Avaya Contact Center Select and Avaya IP Office Contact Center provide the multichannel capabilities, simplicity and affordability they need in a set of solutions built just for them," said Johnson Varkey, Director, Contact Sales, India and SAARC, Avaya
Avaya Contact Center Select is expected to be generally available globally in June 2014 through Avaya channel partners. Avaya Contact Center Select software starts at $18,958 with 30 voice agent licences, a multimedia licence, and a supervisor licence. Additional licences are available on a per agent basis.
