Capgemini leans on India workforce to power global growth strategy

With over half its global employees based in India, Capgemini is strengthening the country’s role as a core hub for delivery, innovation and AI-led services, underscoring India’s growing strategic importance in multinational IT firms’ operating models.

Capgemini is increasingly positioning India at the centre of its global growth and delivery strategy, with the country now accounting for nearly 55% of the French IT services major’s worldwide workforce. Employing around 2.3 lakh people in India out of a global headcount of 4.2 lakh, the company has made the market its largest talent base and a key driver of scale, capability and competitiveness.

India’s importance is evident not just in numbers, but also in the pace of expansion. Over the past eight years, Capgemini has more than doubled its India workforce, crossing the two-lakh mark and establishing itself as the second-largest multinational IT employer in the country after Accenture. The company’s aggressive hiring and consolidation efforts reflect a broader shift in how global IT firms are structuring their operations.

Growth fuelled by scale and acquisitions

A major boost to Capgemini’s India footprint came through its $3.3 billion acquisition of WNS, which added both clients and delivery capacity. More than 44,000 of WNS’ 65,000 employees are based in India, pushing Capgemini’s total India headcount to about 2.3 lakh. Financially, Capgemini Technology Services India reported revenue and other income of Rs 30,090 crore in FY2024–25, up 4.7% from the previous year, while profit rose to Rs 3,709 crore.

Industry observers say this concentration highlights India’s evolution from a cost-efficient delivery base to a strategic engine for advanced digital work. According to Phil Fersht, CEO of HfS Research, India now plays a central role in digital, engineering, cloud and emerging AI-led services, offering multinational firms unmatched scale and talent depth.

AI, talent and the road ahead

Capgemini’s leadership has consistently underlined India’s role across innovation, product development and industry expertise. The company continues to invest heavily in hiring, with plans to add tens of thousands of employees annually, including a significant proportion of fresh graduates. While automation and AI are delivering productivity gains in specific projects, executives acknowledge that enterprise-wide impact will take time as use cases mature and scale gradually.

Analysts caution that such a high concentration also brings strategic challenges. Firms like Capgemini will need to move up the value chain, manage talent retention, and reduce dependence on effort-based delivery by leveraging India as a platform for higher-value transformation and AI execution.