Convergys expands footprint in India

Convergys acquired Stream, a leading global BPO service provider with a workforce of over 40,000 employees spread across approximately 56 service centers in 22 countries, including India.
Hanumant Talwar – MD and Country Manager, Convergys India and UK stated that the acquisition of $820 million in cash of Stream Global Services by Cincinnati, Ohio-based Convergys would create a global customer management services company with combined revenues of about $3 billion. Further speaking on the India front, Talwar said, “Convergys now has 7 location (now 8 including Stream’s office in Mumbai) and the addition of Stream’s employee base increases Convergys’ headcount from 12,000+ to 13,000+ in India. This will also help expand Convergys’ client base beyond its existing portfolio, servicing clients from BFSI, Retail, Healthcare, Telecommunications, Technology and Cable industry”.
Talking about the acquisition Brian J. Delaney, Chief Operating Officer, Convergys Corporation (formerly Chief Operating Officer, Stream) said, “This acquisition combines two financially and operationally strong companies, with similar structures, enabling a smooth integration”.
This entity will have a highly skilled multilingual workforce of over 40,000 employees (including 900 in Mumbai, India) capable of supporting over 47 languages increasing from 35 with a presence in 31 countries with more than 150 centers. He further added that through this integration, Stream’s customers will benefit from Convergys’ scale, as well as capabilities such as analytics and home agent.
 The new, combined organization will continue to serve clients from North America, Europe, Middle East and Africa, Asia-Pacific and Australia.