Corsair continues to lead in delivering Higher Service Quality

By VARINDIA - 2016-08-29

Corsair continues to lead in delivering Higher Service Quality

corsair-logoCorsair continues the lead in quantifiable service quality by achieving an industry-leading 95% TAT (Turn Around Time). They offer email support which includes system configuration, compatibility, technical issues and product-specific technical issues within 24–48 hours of contacting service centre. Kaizen Infoserve, the authorized service partner of Corsair with a strong network of 18 service centers across India, provides RMA services for the entire range of Corsair products in India and has been a defining performer in this impressive run of Corsair's customer satisfaction drive.

"While buying decisions are influenced by convenience, value-for-money, majority of consumers make their purchases based on the quality of customer service. Customers want and expect high-quality service, especially as they focus on getting good 'value-for-their- money' products," said M. A. Mannan, Country Manager – India, Corsair. "This journey, with customer-centric approach and strategy of having Kaizen in providing time-bound quality service, has been fruitful for us. We, at Corsair, always strive to offer quality stuffs, be it the product offering or after-sales support. We are willing to spend more on quality service which substantially increases customers and gains competitive advantage."

Few customer testimonials

"Thanks for the swift replies and really appreciate the efforts you guys took to resolve the issue. Hope you guys will continue to deliver to the customers like this," said Tubby Dutta.

"Thank you so much for the quick response. I got the package today. I'll never stop purchasing Corsair products. You have the quickest service ever," said Mahammad Hussain.

All Corsair products are built with quality and has minimal RMA rate. However, service for components segment portfolio is very minimal with an incoming RMA of less than 1% of the sales figures which is remarkable and again leading figure in the industry. Servicing of Corsair range of products takes place at their hub – Taiwan following a uniform and industry standard service policy and provides support for partners and the customers. Customers and partners can reach Kaizen through a toll-free number 1800-425-5464 orindiaservice@corsair.com. Kaizen Infoserve supports services like RMA status update, service centre information, RMA generation, product warranty validation, technical and compatibility-related issues on the same day. Complete range of stock is maintained at the Bangalore hub and required Buffer Stocks at the Ahmedabad, Delhi, Kolkata, Secunderabad and Cochin hubs.


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