Huawei has announced the commercial deployment of its Service Quality Improvement (SQI) solution to improve user experience. SQI is a key component of Huawei’s SmartCare Solution. Huawei’s SQI solution will improve users’ satisfaction with web browsing and streaming services.
Rapid growth of smartphones has bought about a change in how consumers use devices. The traditional network KPIs are no longer capable of accurately reflecting user experience for services. A big challenge that remains for operators is how to collect accurate data on the user experience and effectively improve service quality to increase user satisfaction.
Huawei’s SQI solution helps operators to establish a Key Quality Indicator (KQI) system, which can truly reflect user’s service experience. Through Huawei’s unique algorithm and GENEX Nastar platform, SQI can do the root cause analysis rapidly and accurately. SQI can provide the optimization methods for QoS strategy to improve the service quality in tandem with cost efficiency and increase data service throughput.
Regarding availability Huawei’s SQI solution has been adopted by operators on a trial basis.
