Intelenet America LLC (Intelenet) has announced plans to step up its onshore presence in the United States at its Campbellsville facility in Kentucky. The centre has an existing headcount of 223 agents and will create 100 new positions making it the fifth-largest employer in the region. These facilities are expected to service customers in the travel and IT domains.
Intelenet acquired a presence in the US market in 2007 with its acquisition of Upstream, a US-based global BPO (now Intelenet America LLC.). With centres in Fargo - North Dakota, Campbellsville - Kentucky and Chesapeake - Virginia, it has enhanced its onshore delivery capabilities for the US market and augmented its service offerings to provide multi-channel contact centre solutions including voice and backoffice operations spanning customer relationship management and sales support.
Speaking on this occasion, Susir Kumar, CEO & MD, Intelenet Global Services, remarked, "We are delighted to ramp up our onshore presence in Campbellsville. The expansion is in line with our growth strategy and a reflection of our onshore capabilities to offer scope and scale to our clientele. Our US business has shown robust growth and the current ramp-up will complement our offerings to provide existing clients with a greater choice of operational capabilities and talent."
With a global delivery model comprising 36 delivery centres strategically located across various geographies in India, UK, USA, the Philippines, Mauritius and Poland, Intelenet is well equipped to offer a combination of offshore, onshore and nearshore capabilities to suit varied business needs.
