The banking and Information Technology sectors are becoming more conscious on raising their profitability. They have succeeded in this sphere to a certain extent. Still, some newcorners need to be cautious. The actual demand has lagged far behind the need. With exceptionally high operational costs, complicated and often incomplete technology deployments, delays, and cost overruns have affected many projects.
Various IT problems and the persistent rising cost plague each and every business every now and then. It is more so in the case of all helpdesk and customer service support, as every call that comes into IT Care, banks, BPOs or KPOs is tagged with some amount, whether it is made through phone, email, counter or onsite service handling. The calls ranging from technical problem, info or enquiry, or any such related problem has the hidden support cost.
Dedication of the staff to properly manage such IT systems, technology facilitating such management and costs associated with those operations is generally glossed over.
Resetting of user password is one such problem which builds up the high cost of the helpdesk support. To overcome such problems, some measures need be taken like introducing SecurPassword to banks, BPOs, KPOs and IT sector where the password reset requests can be higher than 100 a day. SecurPassword enables the users to reset their passcode on their own, thus reducing the expenses incurred on helpdesk calls. Helpdesk is a lengthy process, whereas SecurPassword allows identifying the problem securely and hence reducing the time factor.
With manpower cost constantly going up, and without compromising on quality of people and operations, the cost for onsite support personnel is proportionately rising, when aligned with the need for onsite and face-to-face support convenience. To overcome this, switching to using the SecurPassword can be a simple, yet novel, option, not just from a business perspective on cost savings. The support to the users is also faster as it saves time from travelling to the user department, and also eliminates the often long and annoying waiting time for an available onsite engineer.
“Businesses also save on the cost of equipment, software and ongoing maintenance expenses associated with helpdesk services. There are a number of resources that are required for the helpdesk assistance which can be curbed with the help of SecurPassword,” says Steve Watts, Sales Director, SecurEnvoy.SecurPassword enables Microsoft Windows domain users to reset their own password if it is forgotten. They simply enter their Windows logon ID into a dedicated website, answer a configurable security question and enter the passcode from their mobile phone, which enables them to select a new password. SecurPassword is the only solution in the market that allows users to reset their Windows domain password using tokenless, two-factor authentication. With SecurPassword, a six-digit, one-time passcode is sent to the user’s mobile phone via SMS. The solution offers an innovative approach that counters any SMS delays or intermittent signal problems.
SecurPassword is a technology that helps the user to get their passcode instantly within fraction of seconds. This implicit technology capability is available today waiting for us to explore and adopt to enhance operational efficiency, and an alternative to tackle business support cost that is accelerating. This software can mitigate bank’s and IT company’s privacy risk, save valuable time and reduce helpdesk costs.
The new solution serves as a business productivity tool, freeing businesses and their employees from having to manage and recall multiple passwords. It supports a wide scope of computer use – from traditional desktops, shared workstations and remote access – while also helping to simplify organizations’ compliance initiatives.
“In a financially viable scenario, enterprises are looking for cost-cutting measures. Simplifying password management lessens complexity, and reduces the number of helpdesk issues related to password resets, and account provisioning,” says Nitin Kathuria, Director – Operations and Strategy, Lancers e-Risk Solutions. With the growing volume of users, current staffing volume cannot accommodate the enterprise’s needs.
SecurPassword helps in reducing the operational cost incurred on the help desks. SecurPassword is the only solution in the market which allows resetting passwords using the next-generation technology which is mobile phone and mobile operator independent. SecurPassword is a very crucial component in bringing down the cost of helpdesks as far as banking, BPOs, KPOs and IT sectors are concerned.
