RP tech opens Care Center to offer customers with service support
RP tech Care Center (RCC), a service division of RP tech India, is delighting customers with its best-in-class service support on a diverse range of IT and mobility products for the last 29 years.
RP tech Care Center is equipped with chip level (L4) repairs to mobile repairs with 95% efficiency. It is well equipped for BGA-level repairs and CPU socket replacements. RCC is also capable to service ROHS compliant IT Products with testing facility for all replacement warranty products. Currently, RCC offers service support on over 25 leading IT and mobile brands such as Asus, Toshiba, Plantronics, SanDisk, Dell, HP, and Lenovo, to name a few.
Apart from repair and technical support, RCC also offers onsite support, AMC services and reverse and forward logistics support. The key differentiation of RCC is that all the 50 service centers are owned and managed by RP tech India. This huge service infrastructure operates on the robust SAP-ERP platform. RCC has also developed a mobile app to provide prompt updates about customers’ service status.
Ashok Goenka, Head of RMA division, RP tech India, says, “The key differentiation of RCC is that its entire operations are managed by RP tech India and not by any third-party franchise. Our customer-centric approach, domain expertise, operational efficiency backed by modern technology and processes and excellent customer satisfaction rate are the key factors responsible for the success of RCC. RCC has duly acknowledged for its performance by end users and vendors.”
Currently, RCC employs 150+ skilled engineers and technicians across pan India. The workforce receives regular technology training for all brands that RCC service to upgrade their knowledge and skills. Apart from that, periodic CRM training is conducted for development and process improvement. RCC has also deployed a Clean Room (ESD) work environment in accordance with the industry standards. All these efforts are aimed at ensuring highest level of customer satisfaction.