ServiceNow and NTT DATA have expanded their strategic partnership to accelerate AI-led transformation for global enterprises. Under the new agreement, NTT DATA becomes a designated strategic AI delivery partner for ServiceNow, working jointly to develop, market, and deploy AI-driven solutions that enhance automation and operational efficiency worldwide.
NTT DATA will integrate ServiceNow’s AI platform across its global operations to boost productivity and customer experience using agentic AI. The collaboration emphasizes responsible AI scaling, with NTT DATA serving as a lighthouse customer—demonstrating real-world impact through AI Agents and Global Business Services.
Amit Zavery, President and COO of ServiceNow, stated that the partnership aims to make AI-powered automation accessible across industries, enabling measurable business outcomes. NTT DATA CEO Abhijit Dubey added that combining ServiceNow’s AI innovation with NTT DATA’s global expertise positions them to build the world’s leading AI-native services company.
This multi-year initiative underscores both companies’ commitment to transforming the way enterprises work—driving innovation, productivity, and sustainable growth through AI-enabled automation.
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