SANDEEP KHANNA DIRECTOR & COO, PROGRESSIVE TECHSERVE
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“Over the next two to three years, our business growth will be driven by cybersecurity services, AIOps-led operations, and digital workplace transformation. Cybersecurity demand is accelerating due to rising cyber risks, regulatory requirements, and AI-enabled attacks, driving need for managed security, vulnerability management, and AI-assisted threat detection and response. Simultaneously, infrastructure management is evolving through predictive monitoring, event correlation, rootcause analysis, and automated remediation. In the digital workplace, AI copilots, proactive digital employee experience management, and self-healing endpoints are expanding service automation. Across these domains, CIOs face pressure to deliver more within flat or lower operating budgets, creating opportunities to help enterprises transition with measurable operational and cost benefits.
To remain competitive in an AI-first digital economy, we are building AI into operations while retaining human oversight for critical decisions. We are embedding our own intellectual property into managed services—such as Workelevate, which brings AI Copilot, DEX, endpoint management, and automation into our Digital Workplace Services to strengthen differentiation. Furthermore, we are moving towards outcome-oriented engagements that translate delivery efficiencies into customer value. In a recent three-year engagement with a leading FMCG company, pricing reduces over the term as AI and automation optimise delivery, sharing productivity gains with the customer. We are also strengthening AI, automation, platform engineering, and cybersecurity capabilities. This combination of people, platforms, and technology enables us to scale efficiently and continuously improve service delivery while delivering value.”
