To facilitate SMEs' efforts to adapt to the evolving digital ecosystem, Tata Tele Business Services (TTBS) with its vast enterprise expertise and research offers cutting-edge innovative digital solutions that are economical and help enterprises become future-ready. While its Smartflo solution, an advanced cloud communication suite, allows organisations to establish uninterrupted communication with all the stakeholders, Smart Internet provides robust connectivity, security, and convenience to stakeholders.
Smartflo comes with myriad benefits that add to efficiency and productivity and enable businesses to deliver better customer experience across channels. Smartflo is an ultra-flexible and anywhere, anytime cloud communication suite that gives freedom to employees to communicate and work from anywhere across platforms of voice and data.
Talking about Smartflo, Mannu Singh, Vice-President, Tata Teleservices, says, “We have developed Smartflo to offer SMBs an agile, flexible and seamless business communication so that they can augment their operations and remain competitive in the market. While developing this, we kept cost reduction at the centre of planning. It doesn’t require a large setup or storage infrastructure, thus there is no maintenance cost at all. This very advantage of Smartflo makes it a viable cloud communication option. As an increasing number of businesses are looking at cloud-based platforms to engage with customers, TTBS is well positioned to seize this large and emerging opportunity.”
Additionally, Smartflo helps companies when it comes to business intelligence services. It provides reports and analytics that facilitate monitoring the progress of a project and tracking agents. It can draw insights from call notes, live calls, voice-to-text messages, and keyboard mapping. This very facility helps management in making the right business decisions that ultimately result in consumer satisfaction.
Most importantly, it offers impregnable security features like API and Click2Call. Today, stakeholders are quite concerned about security due to continuous cyber-attack from hackers. In such a scenario, Smartflo came as a great respite as it offers the most reliable and indestructible security. It guarantees business continuity with 99.5% uptime supported by 24/7 managed services. These solutions are quite encouraging for Startups as well.
Similar to Smartflo, Smart Internet has proved to be extremely beneficial for SMBs. It has assisted them with seamless connectivity, better security, manageability, and clear visibility of their users and network. As it is a Do-It-Yourself (DIY) interface, users can install, access, use and view it easily.
Offered as a bundled package of basic firewall and DNS options, Smart Internet with its strong fibre connectivity ensures maximum uptime backed with 99.5% SLA. It gives clear network visibility in terms of usage, peak load, and downtime. This feature allows organisations to proactively monitor their network and system. They can detect flaws and take appropriate measures to prevent the situation from becoming worse. Definitely, it will help minimise or remove the chances of financial loss.
As the most trusted player in the segment, TTBS is committed to democratising technology while keeping costs affordable so that businesses with low capital can utilise cutting-edge solutions. It adopts a progressive approach of empowering SMEs with tech solutions helping them become modern business entities. We can see many such innovative solutions from TTBS in the near future.
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