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VODAFONE opens new Store in Kanpur to enhance customer service



Vodafone India has opened its Global Design Store in Kanpur to provide the customers with an interactive, convenient and satisfactory service experience.


Customers will be offered an array of services through special designated zones in the store such as 4G Zone to discover and experience mobile internet, Vodafone Red Zone; – all-in one postpaid service, m-pesa Zone a unique mobile money transfer service, Self Service Kiosk; a facility for bill payment and recharge service, Vodafone Red Box; to enable customers to transfer content from an existing handset to a new-age smartphone for free.


Speaking on this new retail initiative, Nipun Sharma, Business Head, Uttar Pradesh (East), Vodafone India, said, “The consumer has always been at the heart of everything we do. Vodafone is at the forefront to introduce innovative concepts, products and services that enrich the lives of our customers. Hence, keeping in mind the trend of increasing smartphone penetration and mobile internet usage, we have taken an innovative approach in retail design. The Global Design Store with an easy and simple design, welcoming and engaging staff will provide a one-stop shop experience platform for our customers.”


As per the Vodafone, new Global Design Store offers live and engaging retail experience of Vodafone’s wide range of products and services. This store has been specifically adapted and customized after testing and validating a full suite of customer insights, which are relevant to customer’s needs in India.