Leo Joseph, Managing Director, Xerox India
"The pandemic inspired new ways of working and underscored the necessity of business transformation. Despite news of multiple vaccines, hybrid working will remain for the foreseeable future. For businesses, continuing to develop a technology-enabled flexible work environment that supports a hybrid working culture will be critical.
Businesses will hone in on digital solutions that support collaboration between departments, enhance productivity and help them emerge from the pandemic in a healthy and competitive position. Our global survey found 56% of businesses plan to increase their technology budgets, and 34% will accelerate digitization with investments in touchless workplace apps, digital collaboration tools, and process automation solutions.
We also expect an increased focus on addressing security concerns, particularly with the rise of cloud-based software and collaboration technology which open up potential vulnerabilities. Enhanced security measures will be a top priority in 2021. This is especially true for SMBs, which are more at risk to security breaches due to overburdened staff, smaller tech budgets and less in-house IT security expertise."
