IBM Provides Social Business Solutions to GNCTD

IBM has announced that the Government of National Capital Territory of Delhi (GNCTD) has been using IBM’s cutting-edge, industry proven Social Business solutions to improve operational efficiency, achieve compliance with government regulations and simplify program content updates and management processes. While GNCTD has been able to reduce cost and time involved in maintaining and updating the websites, IBM Social Business provides greatly-improved web content management, and facilitates online activity updates that reduce manual time and mitigate errors.

GNCTD had approximately 130 departments, including the Department of IT (DoIT), having their own websites hosted either by the National Informatics Center or a third-party vendor. As a result, the DoIT experienced challenges in content consistency when updating or maintaining the sites, leading to legal and compliance risk issues. In light of these concerns, DoIT sought a centralized web content management solution to link each department’s website to a single location, which would help simplify the updates process and maintain regulatory compliance.

Himanshu Goyal, Country Manager - IBM Social Business & Collaboration Solutions IBM Software Group, India / SA, said, “We are seeing a tremendous interest from the public sector in using social media to make the government more accessible to citizens by engaging them in interactive dialogues. This enables the DoIT to tailor and develop new programs and services, enhance marketing campaigns and outreach activities.  It’s an honour for us to be working on such a prestigious project alongside the Department of IT for Delhi Government. We would also like to congratulate our partners for successful designing and implementation of the solution.”