MMD has announced that it has launched its customer care unit to address any product issues related to Philips monitors. The services would be available during the working hours. Customers can also register by sending an SMS and get their problems redressed through a swift and friendly customer care.
Gautam Ghosh, Country Director, MMD India, said, "MMD India believes that happy and satisfied consumers are one of the best indicators of any company's performance. We endeavour to provide quick response to our consumers through our on-site service network comprising of 150-plus authorized partners in all parts of the country. Support is just an SMS away. We have a highly skilled team at our in-house call centre where consumers can reach us through a toll-free number."
"Arun George, National Service Manager, MMD India, added that it is our earnest desire to resolve customer complaints within 48 hours and one visit. We continuously track spare parts availability to ensure faster turnaround time and best-in-class services to make our customer smile."
MMD's dedicated in-house customer contact centre has been connected by a toll-free number. The contact centre is equipped with state-of-the-art servers which can keep a data base of all calls reaching the contact centre. Customers can get a call-back from the contact centre by just sending a text message 'PHILIPS' from their mobile phones to 56677. Even if the customer tries to reach the contact centre during off working hours, the customer would get a call-back as soon as the contact centre opens next day.
