For its transformational success in customer satisfaction, proactivity and relationship improvement, Tata Consultancy Services has been ranked number one in a major survey conducted by Whitelane Research in the UK. TCS topped the survey in terms of overall satisfaction level, setting the bar at a record high of 78%, versus an industry average of 67% and low of 59%.
The research, which surveyed more than 200 of the UK’s top IT spending organizations, evaluated over 700 IT contracts with TCS and 23 other leading service providers, to determine performance and levels of satisfaction.
Shankar Narayanan, Country Head, UK & Ireland, TCS, stated, At TCS, we pride ourselves in delivering a service that is highly tailored to the needs of our customers. It is great to see that this flexible and relationship based approach is resonating with our customers in the UK. Being ranked first in the industry is particularly encouraging as we have taken on several highly complex transformation projects in the UK in recent years and significantly expanded our operations. Keeping the highest level of client satisfaction while growing at a fast pace is always a challenging task in any industry and I am delighted that we have been able to more than meet the mark.
Furthermore, the survey revealed that TCS’ customers reported above average satisfaction levels across all ten KPI measurements.
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