Teradata has announced that its Customer Service Global Support Center has achieved certification for the sixth year against the rigorous requirements of the internationally recognized Service Capability and Performance (SCP) Standards. Teradata achieved certification after an extensive audit of service business operations.
"We are extremely proud that the exemplary performance of the Teradata Global Support Center has once again been certified and recognized as best-in-class," said Tom Stierle, Vice President, Global Customer Service Operations, Teradata. "The real beneficiaries of this performance are our customers - who can be assured the level of support they receive from Teradata is world-class."
"Teradata continues to demonstrate an outstanding ability to deliver the highest quality service and support to its customers," said Greg Coleman, Vice President of strategic programs, Service Strategies. "As a result of an intense focus on service excellence, the organization exceeded SCP requirements and industry benchmarks by a wide margin in several areas evaluated during the audit."
Created by a consortium of leading technology companies and the Service Strategies Corporation, the SCP Standards were designed to improve service quality and effectiveness. The standards, which address customer support, eservice, field service, and professional service disciplines, define best practices for delivering world-class service and support, quantify performance levels and establish a framework for continuous improvement. Certification requires comprehensive annual audits to confirm that companies can consistently meet program requirements.
