AI adoption depends as much on people as technology

RAJVEER SINGH, 
SENIOR RISK OFFICER - TECHNOLOGY SECURITY FOUNDATION, 
SAXO BANK

Artificial Intelligence has evolved beyond being a productivity tool and is becoming an important driver of enterprise transformation. As AI progresses from executing tasks to making recommendations and collaborating across applications and business environments, organisations must focus not only on adopting the technology but also on preparing people to use it effectively. Successful AI adoption requires a balanced approach that considers AI governance, risk management, model oversight and business outcomes together. The real challenge is not simply creating AI-ready environments, but enabling people to understand, adopt and utilise AI responsibly across the organisation while maximising its long-term business value.

While AI is reshaping cybersecurity, people remain the most common target for cyberattacks. AI has made phishing, identity-based attacks and other threats faster, more relevant and increasingly sophisticated. As attackers leverage AI, defenders must also integrate AI into their security strategies. However, technology alone is not enough. Effective cyber resilience depends on the right combination of people, processes and technology, with organisations adopting AI in line with their business priorities and operational requirements.

Technology partnerships and industry collaboration are essential for navigating an evolving threat landscape. Organisations must prioritise technologies that best address their business needs while delivering measurable value. Platforms such as INFOTECH FORUM provide valuable opportunities to understand cross-industry security challenges, explore emerging technologies and exchange practical insights, helping organisations strengthen resilience and prepare more effectively for future risks.