The Department of Telecommunications (DoT) has launched short code 1955 for getting feedback from subscribers with respect to call drops.
Subscribers will receive an IVRS call from the short code 1955 and will be asked a few questions on the subject of call drops. Subscribers can also send a toll-free SMS to the same short code 1955, containing the location of city/town/village where they might be facing the problem of frequent call drops.
The feedback of the subscribers will be shared with the telecom service providers so that they can take corrective steps in the identified areas to improve the mobile network for addressing the problem of call drops.
The department of telecommunications (DoT) has been taking various initiatives to address the problem of call drops faced by subscribers in mobile networks. The telecom service providers (TSPs) have installed more than 130,000 additional BTSs (base transceiver stations) across the country during the period from June 2016 to October 2016 and further plan to install more than 150,000 additional BTSs across the country up to 31st March, 2017.
In order to obtain direct feedback from subscribers DoT has launched an Integrated Voice Response System (IVRS) system in Delhi, Mumbai, Punjab, UP, Uttarakhand, Maharashtra and Goa on 23rd December 2016. The IVRS system will be extended to the entire country very soon.
Minister of communications Manoj Sinha said, “The platform is a channel to capture direct feedback from the consumers and this voice of the customer can be used to improve the services that are being offered to them.”
"Initially the government will use the platform for call drops and will extend this to capture consumer feedback in other areas as well in the future," added Sinha.
